Refund and Returns Policy

At our spa, we value our guests and always aim to provide a high-quality service and professional spa experience. However, we understand that unexpected situations may occur. This policy explains the conditions under which refunds may be issued.

1. Eligibility for Refunds

• If a genuine issue occurs during the execution of the program or within the spa itself, you may be eligible for a refund of 50% of the booking amount.

• The issue must be valid and clearly related to the service quality, facilities, or treatment provided.

• Refund requests that are based on personal preference (e.g., simply changing your mind or deciding not to complete the program) are not eligible.

2. How to Request a Refund

• Any refund request must be reported to our spa team on the same day of your booking.

• You can contact us directly via:

  • Email: info@hurghada-massage.com

  • Phone/WhatsApp: +20 155 310 1137

• Please provide booking details (name, date, program) and a brief explanation of the issue.

3. Processing of Refunds

• Once your request is reviewed and approved, refunds will be processed within 7–10 business days.

• Payments made via PayPal or credit card will be refunded through the same method of payment.

• For cash bookings, refunds will be arranged directly with our spa reception team.

4. Non-Refundable Cases

• No-show without prior notice.

• Cancellations made less than 24 hours before the scheduled program.

• Dissatisfaction based on personal expectations not related to service quality.

5. Policy Updates

We may update this policy from time to time to ensure fairness and compliance with local laws. The latest version will always be available on our website.